Pricing & Payment Policy
"Client": The person or company that orders / pays for Exacct services
"Pricelist": the complete pricelist on http://expatacconutant.com/pricelist/pricelist.html
Invoice, Proof of payment
The Client will receive an invoice / proof of payment for our services.Exacct services are tax deductable expenses.
Invoicing in CZK or EUR
Listed prices are without 21% VAT. No VAT is charged on services.Prices listed in EUR on the pricelist are based on an exchange rate periodically updated using the then current CNB exchange rate.
Payment Methods
Payment can by (international IBAN / SEPA) bank transfer, Credit Card payment (processed by Stripe.com).Payment is in full, in advance. Exacct does not accept payment in parts.
Deposit Invoice
For some services (for example, but not limited to, one-off Accounting / Administration / Visa Tasks, SRO Formation, Trade License Registration or once-a-year Income Tax Returns), Exacct issues a Deposit Invoice, in particular for new Clients, Clients that do not take our monthly / quarterly accounting services or Clients not / no longer based in Czech Republic.By paying it, the Client acknowledges that there can be a Final Invoice in case there will be extra / additional work / hours in addition to what was indicated in the pricelist / agreed at time of the Deposit payment. In case there will be no extra / additional work / hours, the Deposit Invoice will cover all of the agreed services.
Exacct does not start its services before receiving the Deposit.
Once started, Exacct is not obligated to refund paid deposit for services if the Client decides that he does not need the services / cancels the process. If during the processing Exacct determines that some services ordered by the Client are not necessary or superfluous, then Exacct will inform the Client and agree which services are relevant and the possibilities of a partial refund.
Unless a fixed / other sum has been agreed in writing / by email with the Client before starting the job, the total costs for the services are calculated according the online pricelist.
Poor Payment behaviour, Reminders
Due date is 7 days after the issue date.By Czech law Exacct is entitled to charge 0.5% penalty interest per day + reminder costs after the Due date has passed.
First Reminder is sent 7 days after the Due date.
Second Reminder is sent 14 days after the Due date, and 250 CZK + 14 days of interest will be charged.
a Final Reminder is send 21 days after the Due date, 2* 250 CZK is charged + 21 days of interest.
Further refusal / inability to pay may lead to debt collection by an external party.
All related costs will be invoiced to the Client, including penalty interest calculated from the Due date on the original invoice.
Services are halted if one or more invoices are in the Final Reminder stage.
Re-enabling services is possible after all open invoices (not only the overdue one), penalty interests and related costs have been paid in full. In extreme cases, such as recurring poor payment behaviour may lead to Alexio charging for services ina advnce, or terminating services altogether.
In case the Client is unable to pay (in time) we recommend to contact us as soon as possible. We are willing to waive (part of) the penalty interest and/or extend the due date if the Client communicates / cooperates. Refusal to communicate, including ignoring Reminders, will always make things worse. Fair play pays off.
Questions / Disputes
In case the Client feels that invoicing has been incorrect or he did not receive the correct (amount of / level of) services, we ask to respond as soon as possible by email.Czech authorities may be extremely difficult to deal with; things may take (much) longer than expected and additional documents may be required. We do not claim to be perfect; it is possible that we did make a mistake somewhere. However more often than not, the problem is somewhere else.
Do not hesitate to contact us (by email). Many questions / assumptions can be clarified by simply contacting us and listen to what we have to say - before the situation escalates into a dispute. Being rude or refusal to pay our invoice without any notice / communication because of (assumed) incorrectness of our services and/or invoice is not a solution.
We strive to solve any issue quickly and in a satisfactory way for both Client and Exacct.
Disclaimer
By paying the (deposit) invoice, the Client acknowledges he agrees with the Exacct Pricing and Payment policy.
Prices may change without prior notice. Individual offers may differ from the pricelist published online.
This Pricing & Payment policy is subject to Czech legislation.
In case a price indication on the website(s) differs from the pricelist, the pricelist or price calculated by the order form is leading. No rights can be derived from any of the information on the website(s).
Updated 02/02/2024
GDPR & Data Retention Policy
Cookies
Exacct uses cookies on our website(s) in order to operate Google Adwords, Google Analytics and other third-party plug-ins to analyze the visits to our website. We do not have a website without cookies.Data & Confidentiality & Consent & GDPR:
Data sent to us in any form is personal and confidential and will be treated as such. We do not forward / share your contact info / data to third parties.
Email addresses will be added to our mailing list, occasionally we send out newsletters with accounting / business related information. An unsubscribe button is always present.
By interacting with us in any shape or form, the (potential) client gives us consent for using his/her personal and/or business data for the purpose of consultancy, accounting, tax processing, newsletters.
If you do not give us consent to use your data as has been common consultancy / accounting / tax processing practise for decades, we can not take you as a client.
Document / Data Retention Policy
At all times, the client has to take care of proper document archiving and backups for own purposes. This is his/her responsibility. Exacct keeps electronic copies in cloud-based solutions (Google Drive and alike) and its server in its premises for above mentioned purposes. However, by doing so, the liability for data retention does not transfer to Exacct and stays with the client.
Accounting output (such as tax returns, (de)registration forms, accounting software results (i.e. the accounting database file) shall be handed over / made available to the customer after all outstanding bills, including any penalties and interests, have been paid in full and the hand-over protocol has been signed or an email indicating the termination of the business relationship has been received by either party..
Unless agreed differently, client documents / data will be discarded / erased within 1 month of ending the business relationship. The 1 month commences on the day of receiving the hand-over protocol / termination email.
Updated 08/02/2024
02/02/2024